Refunds & Returns Policy

Our Return Policy

It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application before ordering, using, or installing the parts. Please make sure you are ordering the proper parts that fit your application before order. Kakuta Co. USA is not responsible in any way for any product that does not fit properly. A 30% restocking fee will be charged to all accepted returns.

To return a product for restocking or warranty claim, email or call us for an RMA number prior to returning a purchased item to us. The RMA number does not guarantee a replacement or refund of any kind, but we will only accept the return shipment and inspect it for restocking or warranty claims. All special order parts are non-refundable and non-returnable. Including special parts that have been cut, modified by customer’s requests, and built to customer’s specifications are non-refundable. Shipments received that are not recognized as a vendor shipment and that do not have an RMA number clearly printed on the outside are refused at the dock-no questions asked. Products returned by the customer remain the property and responsibility of the customer until it is safely received by us, and the customer can document its receipt.

Therefore, Kakuta Co. USA recommends that the customer pay for both full insurance and tracking on all returns. A refund, exchange, credit, or core charge refund will not be considered until all related items, hardware, and accessories have been returned to Kakuta Co. USA and your claims have been fully inspected by our staff. Acceptance of product for restocking may take up to 10 business days from the receipt of the product. Acceptance of warranty claims may take up to 30 business days from the receipt of the product. Original shipping, handling, customs or duty fees are non-refundable. Any special order parts are non-refundable. A photocopy of the customer’s sales invoice, a written explanation of the problem, and a contact phone number must accompany all authorized returns.

Our Refund Policy

Approved refunds will be paid either by company check, credit card reimbursement, or account credit for future orders. Refunds may take up to 10 business days to process.

Our Special Order Policy

We do not accept special order returns on any special order products. Special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. Kakuta Co. USA is not responsible for any and will not be held responsible for delays beyond our control. No cancellations, refunds, exchanges, or credits will be honored for any special order or custom-built items. It is the customer’s responsibility to obtain an estimated time of arrival when ordering a special order item. The approximate time of arrival is just that – APPROXIMATE. Refusal of a special order shipment does not constitute the right to a refund of any kind whatsoever.

Our Shipping Methods

We ship via UPS Ground, FedEx Ground, and USPS Priority Mail. For International purchases, please email us for a shipping quote before checking out so that we can provide you with an accurate price to ship your purchase.

Our Damaged Shipments Or Shortages Policy

All claims of errors in shipments or shortages must be made within 48 hours of the receipt of goods. Claims for damage or loss in transit must be made directly with the carrier.

Our Liability Notice

Due to the nature of manufacturing applications, Kakuta Co. USA shall not, under any circumstances, be liable for any special, incidental or consequential damages, but not limited to, damage or loss of other property or equipment, loss of profit or revenue, cost of purchase or replacement goods. Kakuta Co. USA reserves the right to make product improvements, changes without notice and without incurring liability with respect to similar products previously manufactured.